Hershel support
Email info@hershelsigma.ai for anything to do with Hershel. A person on our team reads every message, and we answer as fast as we can.
How to reach us
Email is the way to reach us. We'll get to the answer sooner if your email has:
- your company name
- the campaign, and the rep's name if it's about one rep
- what you're seeing, and roughly when it started
- a screenshot, if you have one
If you're signed in to the dashboard, you can also click the bug button in the bottom left corner. It sends us your note along with the page you were on.
If it's urgent
Urgent means your floor can't work: calls have stopped, or nothing is connecting. Start the subject line with URGENT and we'll put it ahead of everything else.
Hershel watches for this on its own, too. When a carrier blocks your calls or nothing is connecting, it alerts our team, so we may already be working on it when your email comes in. Write to us anyway. It tells us the problem is hitting your floor right now.
Anything else, like a question, a setting you want changed, a new campaign or one rep having trouble, just email. No special subject needed.
What happens next
- Someone on our team reads your email.
- If we need more detail to find the problem, we ask.
- We fix it, or tell you what we're doing about it, and reply in the same email thread once it's sorted out.
We don't promise a set reply time. We answer as fast as we can, and URGENT emails come first.
The Hershel app for HighLevel
A manager connects or disconnects a HighLevel sub-account in the Hershel dashboard, on the GoHighLevel card under Settings, Integrations. For help with the app, email us with your company name and your HighLevel sub-account (location) ID.